PCMS management is committed to the principles of impartiality embodied within the ISO 17021 standard for offering management systems certification. PCMS management has commitment to impartiality in management system certification activities. PCMS management understands the importance of impartiality in carrying out its management system certification activities manages conflict of interest and ensures the objectivity of its management system certification activities. PCMS retains authority and responsibility for decisions made in regard to its activities.
PCMS have a process to identify, analyse, evaluate, treat, monitor and document the risks related to conflict of interests arising from provision of certification including any conflicts arising from its relationships on an ongoing basis. Where there are any threats to impartiality, PCMS will document and demonstrate how it eliminates or minimizes such threats and document any residual risk. The demonstration will cover all potential threats that are identified, whether they arise from within the PCMS or from the activities of other persons, bodies or organizations under the control of PCMS. When a relationship poses an unacceptable threat to impartiality (such as a wholly owned subsidiary of the group company requesting certification from its parent), then certification shall not be provided.
Policies and procedures are non-discriminatory and are administered in a non-discriminatory way. PCMS makes its services accessible to all applicants. PCMS does not provide certification services to related body. All personnel in PCMS either internal or external are required to declare that they are free from any undue commercial, financial or other pressures, which could affect their impartiality.
Personnel who have provided consultancy within two years to the organisation seeking certification are not employed to take part in any part of the certification process. Contracted personnel are required to reveal any situation which may present a conflict of interest. Unless no conflict of interest can be demonstrated, personnel are not employed as assessors.
PCMS ensures that different people take decisions on certification (i.e. the Report Verifier) to those who carry out the assessment (the Lead Assessor). No services are provided by PCMS that might be considered as having a conflict of interest. PCMS does not assess or certify activities that it has itself performed.
PCMS ensures that the activities of related bodies do not affect the confidentiality, objectivity and impartiality of its certification. PCMS avoids any situation that would create a conflict of interest arising from the activities of any related body, especially if the related body might have a vested interest in the outcome of any assessment process. BOD is responsible for signing the certificates as they are not involved in the assessment or decision making process.
If a conflict of interest is identified PCMS does not provide certification to any related body. PCMS ensure that nothing is said or implied that would suggest that certification would be simpler, easier, faster or less expensive if any specified personnel or organisation providing consultancy were used. PCMS activities are not presented as being linked with the activities of any organisation providing consultancy.